Terms and conditions of Military Rewards Club

I. GENERAL PROVISIONS

1. The loyalty program is carried out under the name ‘Military Rewards Club’ at MILITARY.EU or ‘MRC’ for short.
2. The Organiser is FHTM sp. z o.o., registered in the Register of Entrepreneurs kept by the District Court for Wrocław Fabryczna in Wrocław, VI Commercial Division of the National Court Register under KRS number: 0001007605, NIP: 8971750736, REGON: 020921807, place of business and delivery address: ul. Oławska 16, 50-123 Wrocław, e-mail address: contact-en@military.eu, tel. +44 208 068 0688.
3. These Terms and Conditions set out the terms, scope, conditions of organisation and participation in the Military Rewards Club as defined by the Organiser.
4. The Terms and Conditions are the only document defining the terms, scope, conditions of organisation and participation in the Military Rewards Club.
5. The Terms and Conditions are available on the Store website at www.military.eu.
6. In matters not covered by these Terms and Conditions, the regulations shall apply:
   1. MILITARY.EU Store Terms and Conditions available at www.military.eu.
   2. The Act on Rendering Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended),
   3. The Act on Consumer Rights of May 30, 2014. (Journal of Laws 2014 item 827),
   4. Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended) and other relevant provisions of Polish law.
   5. If local legislation provides greater consumer protection than Polish legislation, the local rules apply.

II. DEFINITIONS

1. BUSINESS DAY - one day from Monday to Friday excluding public holidays in accordance with Polish legislation.
2. REGISTRATION FORM - a form available at www.military.eu enabling the creation of an Account.
3. ORDER FORM - a form available at www.military.eu enabling the placement of an Order.
4. CUSTOMER - a Customer who intends to enter into or has entered into a Sales Agreement with the Seller.
5. ACCOUNT - a set of resources in the Organiser's information and communication system, marked with an individual name (login) and password, in which the Participant's data is stored, including information on Points awarded.
6. MRC - Military Rewards Club loyalty program.
7. ORGANISER - FHTM sp. z o.o., ul. Oławska 16, 50-123 Wrocław, NIP: 8971750736, REGON: 020921807, KRS: 0001007605.
8. POINTS - MRC credit units awarded to Participants in accordance with the provisions of the Terms and Conditions on account of a Sales Contract or other activities set out in chapter V.
9. REWARD - a discount awarded to a Participant in exchange for Points spent during a purchase.
10. TERMS AND CONDITIONS - these Military Rewards Club terms and conditions
11. STORE TERMS AND CONDITIONS - MILITARY.EU store terms and conditions available at www.military.eu/en/faq/terms-conditions-mrc.
12. STORE - the Organiser's online store operating at www.military.eu.
13. REVIEW SYSTEM - an electronic service made available to Customers by the Service Provider, enabling them to post reviews on the process and execution of transactions.
14. PARTICIPANT - an individual with full legal capacity who intends to join or has joined the MRC in accordance with the provisions of the Terms and Conditions.
15. MRC MESSAGES - an electronic service, provided as part of the MRC, by the Organiser via electronic mail (email) or SMS/MMS messages, consisting of the Organiser sending dedicated messages to the Participant about products, services, promotions and benefits resulting from participation in the MRC.

III. MILITARY REWARDS CLUB MEMBERSHIP

1. Membership and participation in the MRC are voluntary and free of charge.
2. To join the MRC, one must register an Account via the Registration Form.
3. In the Registration Form, one needs to provide their email address and set a password for their Account.
4. An activation link will be sent to the email address provided in the Registration Form, which must be clicked to activate the Account.
5. If the Account is not activated within 90 days, it will be deleted.
6. One can log in to the Account using the password and login (e-mail address) provided in the Registration Form after activating the account.
7. Users with a profile on Facebook.com can create an Account using that profile.
8. Users with a Google account can create an Account using it.
9. The Participant joins the MRC in the selected language version of the MILITARY.EU store.
10. An account created on a selected language version of the MILITARY.EU store is only valid for that language version.

IV. ACCOUNT PERSONAL DATA

1. Personal data of the Participant necessary for participation in the MRC:
   1. E-mail address
2. The Organiser is the controller of personal data.
3. Personal data of Participants obtained through the organisation and management of the Military Rewards Club will be processed for purposes related to the organisation and management of the Participant's participation in the MRC.
4. The personal data of the Participants will be processed in accordance with the principles described in the Privacy Policy and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).

V. MRC POINTS AND REWARDS

1. The participant is awarded points for:
   1. Purchases in the Store - 5 points for every £10 spent on the order, excluding delivery costs.
   2. Valuable product reviews posted in the Store - 5 points,
   3. Other activities that are the subject of incidental promotional actions, the detailed terms and conditions of which, as well as the number of points awarded, are determined by their dedicated regulations.
2. The reward in the MRC is a £0.10 discount for each Point spent when placing an order in the Store.
3. The Participant may use the Points at any time, no later than the end of the year in which they were awarded. Unused Points are deleted.
4. When calculating the number of Points necessary to cover the value of the Order, the value of the Order is rounded up to £0.10.
5. The reward, or a shopping discount, can amount to a maximum of 30% of the order value.
   1. Transportation costs are not included in the Points discount.
6. Points cannot be exchanged for a cash equivalent.
7. Points may be used or awarded if the Participant is logged into their Account while performing the actions in the Store specified in V.1.
8. If the Participant returns a product for which they received Points, these Points will be deducted from their Account.
9. If the Participant returns a product purchased using Points, the Points will be credited back to their Account.

VI. MRC MESSAGES

1. The Participant may receive MRC Messages containing:
   1. dedicated special offers,
   2. early access to selected special offers and sales,
   3. information about new product launches,
   4. information about significant changes to the MRC,
   5. information about expiring MRC points,
   6. information about bonuses available to the Participant and additional benefits resulting from membership.
2. MRC Messages are part of MRC and are automatically available to all Participants who have joined MRC.

VII. COMPLAINTS

1. Complaints related to the Military Rewards Club may be submitted by email to contact@military.eu or in writing to the following address: ul. Oławska 16, 50-123 Wrocław, Poland.
2. In the said email, one should provide as much information and details as possible regarding the subject of the complaint, in particular the type and date of the defect and their contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Organiser.
3. The Organiser shall consider complaints promptly, no later than within 14 days.
4. The Organiser's response to the complaint shall be sent to the Participant's email address provided in the complaint form or in another manner specified by the Participant.

VIII. FINAL PROVISIONS

1. The terms and conditions are available at the Organiser's registered office and at www.military.eu.
2. The Terms and Conditions are the only document defining the rules of the Military Rewards Club. All promotional and advertising materials are for informational purposes only.
3. The Military Rewards Club coordinator on behalf of the Organiser is the Promotion and Marketing Department, which can be contacted at the following email address: zapytania@militaria.pl
4. Any disputes arising from participation in the MRC between the Organiser and the Participant shall be settled in the first instance through negotiation, with the intention of reaching an amicable resolution. However, if this is not possible or is unsatisfactory to either party, disputes shall be settled by the competent court of general jurisdiction in accordance with point 5 of this chapter.
5. Court dispute resolution:
   1. Any disputes arising between the Organiser and the Participant (Customer) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964 (Journal of Laws No. 43, item 296, as amended)
   2. Any disputes arising between the Organiser and the Participant (Customer) who is not a Consumer shall be submitted to the competent court having jurisdiction over the Organiser's registered office.
6. Der Veranstalter behält sich das Recht vor, die Geschäftsbedingungen zu ändern; der Teilnehmer wird über jede Änderung entsprechend informiert.
7. Amendments made to the MRC Terms and Conditions are binding on the Participant, provided that the Participant has been properly informed of the amendments and has not terminated their participation in the MRC within 14 days of being notified of the amendments made by the Organiser.
8. Information about the amendment to the terms and conditions will be posted at www.militaria.eu and sent via email to Participants at the address they have provided to the Military Rewards Club.
9. These terms and conditions are effective as of 24.05.2025.