How to file a complaint

If the merchandise you purchased from us is not working properly, use the free complaint option.

How to file a complaint?

Before you begin:

Within 14 days of receiving the goods, we will determine whether the repair qualifies for warranty repair.
If we accept the complaint, we will repair the goods and send them back at our expense.
You can check the status of your complaint in RMA.

1. Go to RMA

Go to: RMA Military
Log in to your account or select the option for orders without logging in.

2. Select an order from the order history

Find the correct order and click RETURN/COMPLAINT.

3. Select RETURN or COMPLAINT as the type of case

4. Select the product and describe the problem

The more specific you are, the faster the service department will identify the problem.

5. Select the return shipping method

6. Select the expected solution: REPAIR or REPLACEMENT

7. Select a method for returning the goods to you

8. Print the RMA label, pack the products, and send the shipment

Pack the goods - you can use the original packaging or another box. Secure fragile items, include the return number generated in the RMA, and attach the printed label.

The consumer can use out-of-court means of handling complaints and claims. Wanting to take advantage of the possibility of amicable resolution of disputes concerning online shopping, the Consumer can submit his complaint, for example, through the EU online platform ODR, available at: https://consumer-redress.ec.europa.eu/.