How to file a complaint?
If the merchandise you purchased from us is not working properly, use the free complaint option.
- Go to this page and log in to your Military Rewards Club account or enter your order number if you placed the order without logging in.
- In Order History, select the correct order and click Return/complaint next to it. Then select Complaint.
- Select the complaint product, quantity and describe the reason for the complaint.
- In the next section you choose the method of return - Spring courier. Finally, select your preferred form of compensation - refund, repair or replacement.
- All that's left is to send the package! In the Return merchandise authorization page you can also check the status of your claim.
From the time you deliver the goods to the service center, we will determine within 14 days whether the repair will qualify for warranty repair or not, and will let you know. When the complaint is accepted by us, we will make the repair and deliver the goods back to you at our expense. In the case of a complaint that requires the goods to be shipped overseas, the shipping costs will be paid by the buyer.
To be sure in all matters of service, please contact us first at contact-en@military.eu.
The consumer can use out-of-court means of handling complaints and claims. Wanting to take advantage of the possibility of amicable resolution of disputes concerning online shopping, the Consumer can submit his complaint, for example, through the EU online platform ODR, available at http://ec.europa.eu/consumers/odr/.