When will I get my refund?

What happens when I send the product back?

Parcel verification

When your parcel reaches us, we will check whether the return conditions have been met. After positive verification, we will refund the funds according to the selected payment method.

Refund

We will refund the funds to you within 14 days. You can find the details in the terms and conditions.

WHERE IS MY RETURN PACKAGE? THE SHIPMENT STATUS SHOW "DELIVERED" IN THE UK

• If you used our return label, your parcel is first delivered to local collection point in the UK. Please note that this is not the final destination. From there, all return packages are collected and transported to our warehouse in Poland.
• This part of the journey is no longer visible in the tracking system, which is why the shipment status may show "delivered" even though your return hasn't reached us yet.
• Please be patient – once the shipment arrives at our warehouse, we will start the return process and notify you by email.
• Thank you for your understanding!