When will I receive a refund for the returned products?
Usually, we make refunds in up to five business days, up to a maximum of 14 days, after we receive the returned products.
WHERE IS MY RETURN PACKAGE? THE SHIPMENT STATUS SHOW "DELIVERED" IN THE UK
- If you used our return label, your parcel is first delivered to local collection point in the UK. Please note that this is not the final destination. From there, all return packages are collected and transported to our warehouse in Poland.
- This part of the journey is no longer visible in the tracking system, which is why the shipment status may show "delivered" even though your return hasn't reached us yet.
- Please be patient – once the shipment arrives at our warehouse, we will start the return process and notify you by email.
- Thank you for your understanding!