How to request a replacement?

If you want to exchange the product, you can do it within 30 days of receiving the shipment!

How to use the exchange?

• Go to Returns and claims zone and log in to your Military Rewards Club account or enter your order number if you placed the order without logging in.
• In Order History, select the correct order and click Request return/Warranty next to it.
• Then, select Exchange request.
• Select the product to be exchanged, the quantity and the reason for the exchange.
• In the next section, choose return by Royal Mail. Important! Use the shipping label generated by our store.

We will contact you to arrange the details of the exchange.

• How to use the free return?
• When will I receive a refund for the returned merchandise?
• How to request a replacement?
• How to file a complaint?