How to use the free return?
If your purchase doesn't hit the mark - for example, you picked the wrong size, you can easily make a quick and free return at MILITARY.EU! Here you will find information on how to conveniently arrange it. You have 30 days from receipt of the shipment to return it. The return is free of charge!
TO MAKE A RETURN:
- Go to the Return merchandise authorization page and log in to your Military Rewards Club account or enter your order number if you placed the order without logging in.
- In the Order History, select the correct order and click Return/Complaint next to it. Then select Return.
- Select the returned product, quantity and reason for return.
- In the next section, choose the return method - Royal Mail courier. Finally, choose the refund form.
- We only accept returns submitted through our RMA - please use our generated waybills. All that's left is to send the package! You can also check the status of your return in the Return Merchandise Authorization page.
WHERE IS MY RETURN PACKAGE? THE SHIPMENT STATUS SHOW "DELIVERED" IN THE UK
- If you used our return label, your parcel is first delivered to local collection point in the UK. Please note that this is not the final destination. From there, all return packages are collected and transported to our warehouse in Poland.
- This part of the journey is no longer visible in the tracking system, which is why the shipment status may show "delivered" even though your return hasn't reached us yet.
- Please be patient – once the shipment arrives at our warehouse, we will start the return process and notify you by email.
- Thank you for your understanding!