When will I receive a refund for the returned products?

What happens when I return a product?

Shipment verification

When your package reaches us, we will check whether the return conditions have been met. After successful verification, we will refund the funds according to the selected payment method.

Refund

We will refund your funds within 14 days. You can find the details in the terms and conditions.

Where is my return package?

If you used our return label and are returning from one of the countries listed below: Bulgaria, Croatia, Czech Republic, Estonia, Greece, Lithuania, Latvia, Romania, Slovakia, Slovenia, Ukraine, Hungary, United Kingdom,

Your package will first be delivered to the local carrier's warehouse. Please note that this is not the final destination. From there, all return packages are picked up and transported to our warehouse in Poland.

This part of the journey is no longer visible in the tracking system, so the status of your shipment may show as “delivered” even though your return shipment has not yet reached us.

Please be patient – once your shipment arrives at our warehouse, we will begin the return process and notify you by email.

Thank you for your understanding!