How to use the free return?

If your purchase doesn't hit the mark - for example, you picked the wrong size, you can easily make a quick and free return at MILITARY!

How to request a return?

Before you begin:

Returns and withdrawals from contracts are handled through the Returns & Complaints Zone — you can access it directly or via the Returns & Complaints tab in your customer account.
You have 30 days to return your order after receiving it.
Read our cancellation and returns policy, including the list of products excluded from the right of withdrawal.
Returns are free in most countries, except Ukraine. From Ukraine, you only cover the cost of shipping to the warehouse. ⚠️ Warning: if your order was delivered by Nova Poshta
At this time, returns for orders delivered by Nova Poshta cannot be processed through the RMA system. Please follow the instructions below:
1. Pack the goods in the original or other suitable packaging.
2. Come in person to the nearest Nova Poshta branch.
3. Tell the employee that you want to process an international return, and provide your original shipment number (you can find it in the confirmation email or SMS).
Important: return via parcel locker, pickup point (PUDO), or courier call for international shipments is not available — it is only possible at a branch.

Refunds are issued in EUR, by bank transfer. During the return process, you will be asked to provide your account number in IBAN format (starting with UA) and the bank’s SWIFT code.
You can check the status of your return in RMA.
You can combine several returns from different orders into one package. In order to do this, start the return for the first order in RMA and select the free return option. For the next order, select the “Return at your own expense” option and include both return numbers in the package.

1. Go to RMA

Go to RETURNS & COMPLAINTS ZONE → and log in to your account or enter your order number if you placed the order without logging in. You can also access the Zone directly via My Account → Returns & Complaints.

2. Select an order from the order history

Find the correct order and click RETURN/COMPLAINT.

3. Select RETURN or COMPLAINT as the type of case

4. Select the product and reason for return

5. Select the return shipping method

Depending on the country, you will see different shipping options.

6. Print the label from RMA, pack the products, and ship the package

Pack the goods - you can use the original packaging or another box. Secure fragile items, include the return number generated in the RMA, and attach the printed label.